Terms Of Use

Welcome to Al-Fursan

These terms and conditions specify the rules and regulations for using the Al Fursan website. It is a service provided by Al-Fursan in the Kingdom of Saudi Arabia.

The Site is operated by  Al-Fursan (referred to as “we/our/” or “us”).

As a user of the website (referred to as “you/you/the customer”) you must read and understand the following terms and conditions (“Terms and Conditions” list).

Once you use the website for the purpose of purchasing, you will be obligated to follow the terms and conditions. Please carefully review the list of terms and conditions before starting to use the electronic services. If you do not agree to (or are unable to comply with) any law or condition from the list, we advise you not to use the electronic services provided by Alfursan.

terms of use

The use of the website’s services is only available to persons who are able to represent themselves legally in accordance with the system of the Kingdom of Saudi Arabia. Persons who are unable to legally represent themselves according to the local contract system cannot use the website services.

If you are a minor (such as under 18 years of age), you may use the website services under the supervision of a parent or legal guardian, provided that he or she agrees to abide by the terms of the Terms of Use.

The user will be responsible for using the site’s services from outside the Kingdom of Saudi Arabia, in full compliance with the local laws in force in that region.

These terms and conditions are in effect and are void of previous forms of commercial representation, oral agreements, or other understandings, unless additional conditions are specified in this regard for a specific product or service.

By using the website services, you will be obligated to follow the terms and conditions.

Security protection of the website

You may never violate or attempt to violate the security protection of the website, which includes but is not limited to the following:

1- Accessing information that is not intended for you or accessing an Internet server or an account that you are not officially authorized to use.

2- Attempting to explore, examine, or test the capacity of the system or network, or attempting to penetrate the security system or levels of protection without being authorized to do so.

3- Attempting to disrupt or interfere with the service provided to any other user, host, network or host, which includes, but is not limited to, spreading and sending viruses to the website, overloading the website, sending chain letters or unwanted e-mail, or any other means that may harm the integrity of the website. the network.

4- Sending unsolicited messages, including commercial offers and/or advertisements for products or services.

5- Simulation for the purpose of forgery of the Internet Protocol address, e-mail address, or any part of the website address and using it in any e-mail or postal group. Violations that harm system or network security will result in civil and criminal penalties in most cases.

You hereby agree not to use system resources, whether hardware or software, or in any way to confuse, interfere, or attempt to interfere with the workflow of the website or any activity or service provided by the website. The website will investigate activities that may involve these violations and will cooperate with the competent judicial authorities to prosecute and apply the necessary punishment to people involved in such violations.

Cancelling order

Cancellation of the order by Al-Fursan : www.alfursan.com We reserve the right to cancel the order for any of the following reasons:

Rejecting/not accepting the payment

If the delivery address given by the customer is wrong, or the contact information is wrong, or if the customer is unable to reach him.

Cancellation of the order by the customer: To continue the process of canceling the order, you must contact us first. You may cancel your order for any of the following reasons:

If the order is not delivered or shipped to you. If the cancellation is made after the order has been shipped or sent, you will be charged a cancellation fee. We reserve the right to match the time your order was shipped to the time you submitted your cancellation request.

We cannot provide/deliver the requested product/service within a reasonable period of time, which is (10) working days from the day the order is confirmed.

 

Returns, exchanges and refunds

 

The return policy is within only two days from the date of receipt, or exchange within seven days from the date of receipt .

 

For exceptions:

Products not in their original packaging, products missing their original labels or serial numbers, and missing accessories.

If the product is returned due to a product defect, manufacturer defect, damage during product delivery, or incorrect/wrong product delivery, no additional shipping service fees will be charged. In the event of a return for other reasons (the customer needs to exchange the product or the customer’s desire has changed in general), shipping fees will be charged to the customer..

When preparing to return a product, the product must be in its original condition with all accessories and instruction manual included. We do not accept returns of products that have scratches, are damaged due to misuse, or have malfunctioned due to the use of a mismatched voltage. We have the right to agree to accept the return of products that do not meet the above criteria.

Amendment to the list of terms and conditions

www.alfursan-sa.com It has the absolute right at any time to amend the terms and conditions of the website without prior notice or warning. You can access the latest version of the Terms and Conditions at any time on the Website. If you do not accept the amendments to the terms and conditions, you must stop using this service. If you continue to use this service, you implicitly agree to be bound by the amended terms and conditions of using this site.